BJ's Tire Center

Shannon Valentine 9 months ago

Don’t trust their online ordering process or inventory. Order was cancelled due to the tires being out of stock (2 tires) and they sent an email to my mom who has the membership/account under her name but didn’t bother notifying me …. Who was the paying customer who booked an appointment for installation (my information was on file). So I showed up for my appointment to just be told there was no longer an appointment… and they had to “look into it” to see the order was cancelled. Also, it appeared they had no tires in stock for my vehicle according to the associate (which is a very common vehicle these days). Got a VERY half-assed apology and was told this happens somewhat frequently. So… beware!

Matthew Kapuscinski 11 months ago

What started as a less than satisfactory experience with placing my order online to have my appointment canceled, turned into an all around great experience. Shout out to Kurtis who took care of me like I was one of his own. He walked me through everything, explained how everything would work, and was just a kind soul. I hope BJs knows what an absolute Rockstar of a supervisor they have. Thank you for everything, see you in 6,000 miles.

Amanda Brown 2 years ago

Had the worst experience with tires here EVER!! Tire supervisor should be fired for poor work ethic and lying to my face and to the store manager about returning calls. Unacceptable!! Looking at the reviews, more 1 star than anything else should tell you something!! DO NOT WASTE YOUR TIME OR MONEY HERE!

Matt Brown 2 years ago

Do not recommend this tire shop. I purchased tires and had them installed. They ended up being defective. My truck would shake at highway speeds. They tried balancing them twice. The shop supervisor was very incompetent. He never returned calls and did not know his job. I called numerous times and stopped in as well. He told me he couldn’t get the tires ordered, YOUR A TIRE RETAILER! Took them 4 months and me finally speaking directly to the BJs Store manager to get replacements. The manager had no idea of the issue. The shop supervisor lied about calling and can’t even work his computer. Bad customer care and employees not qualified to perform their job. Don’t go here!

Nathan Farr 2 years ago

Have always had a good experience in the past. However, today was a very different experience. There WERE only two employees here. I had an appointment for a simple tire rotation and balance at 4pm. I am sitting here typing this at 4:58pm and my car has not even been brought into a bay. The one employee was cussing up a storm and rushing his work. He then stormed out of here at 4:20 because he had to get home for his taco dinner. The other employee is sitting here doing paperwork as I sit here way past my appointment time. I have been given zero acknowledgment that I am waiting. Some people may have the ability or want to sit here for hours on end for a 15-20 minute service, but then there are those of us that have lives. This is unacceptable service. Don’t schedule things you can’t handle. I probably won’t be back because it’s not worth the headache.